Our Return Policy

At Asher Kids Store and Baby SHop, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we have provision under some guidelines below on return or products within 7 days of purchase.

A product can be returned if:

  • The item purchased is not the one delivered.
  • The delivery parts are missing.
  • The product is damaged

Kindly double-check what you have added on your cart before purchase to ensure you get the product you want.

Please read our return policy below for more information.

Note: for Return Policy:

  • Discounted items cannot be returned or exchanged.
  • Returned items must be returned in original/initial packaging.
  • Items to be returned should not have been used before.
  • Sure, here is a more detailed return policy for a baby shop in point form:
  • Returns are accepted within 7 days of purchase.
  • The item must be in its original condition and packaging.
  • Proof of purchase is required for all returns.
  • Where refunds are to be done as opposed to replacement, it will be issued in the original form of payment
  • As expected the parcelling fees non-refundable.
  • Gift cards are non-refundable and cannot be redeemed for cash.
  • Sale items are final sale and cannot be returned.

How to Return an Item

To return an item, please follow these steps:

  1. Contact our customer service team at [email protected] or call 0768 075 599 to initiate the return process.
  2. Pack the item securely in the original package, please include all paperwork (like manuals), parts, and accessories.
  3. All products must be returned in good condition to ensure full credit.
  4. Send the package to our outlets as provide by our customer service team.


After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. 


If you need to exchange an item for a different size or color, please contact our customer service team at [email protected] or 0765075599. Please note that exchanges are subject to availability.

Damaged Items

If you receive a damaged item, please contact our customer service team immediately at [email protected] or 0765075599. We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about our return policy, please contact us at [email protected]. We are always happy to help!

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